Dear sparkling customers,
In line with CMCO, we are expecting delivery delays during this period.
SodaXpress fulfillment center is operating as usual, and orders will be processed within 1-2 business days upon received orders.
For 1-to-1 exchange refilled cylinder orders: Our runner will deliver your order on the next 2-3 business days. Delivery may delay during CMCO should there be obstruction such as roadblocks or other unforeseen circumstances.
For Starter Kit, and other orders (that requires courier service delivery): Your order will be processed within 1-2 business days, and will be picked up and deliver by courier service partner within 2-3 business days (for Klang Valley), and 3-5 business days (outstation). Delivery may delay up to 7 business days or more due to CMCO. Once your order has been processed, you will receive a 'ready to ship' email to track your order.
*NOTE* SodaXpress is well aware of the delivery delays by our courier service partners during the MCO period. While we process your orders within 1-2 business days, we cannot guarantee that you will receive your orders within the promised date. We also appreciate your understanding that we have no control over the SOP of 3rd party courier services. You may call the courier company's customer service to track your parcel. Tracking number and courier service info are provided through email once your order is ready to ship.
For any inquires, you may reach us at the following hotline:-
WhatsApp only: +6018 - 228 9600
Business & customer service operation hours: Monday - Friday (except public holiday) 10AM - 5PM (lunch break 12PM - 2PM)
Your patience and understanding are highly appreciated.
Thank you and regards,