How To Return Empty Cylinder (Drop Off)

Good news for customers outside of Klang Valley!

You can now directly purchase 1-to-1 exchange refilled cylinder from us, and return your empty cylinder with Postco!

Here's how you do it:-

HOW TO ORDER REFILLED CYLINDER (OUTSIDE OF KLANG VALLEY ONLY).

STEP 1: Send us your order detail (name, shipping/billing address, phone number & order item) to our Whatsapp at +6018 280 9600.

STEP 2: You will receive an invoice from our customer support representative to make a payment of your purchase. You will receive tracking information once payment is confirmed.

HOW TO RETURN YOUR EMPTY CYLINDER.

STEP 1: Go to: https://postco.co/en-MY/return

STEP 2: Choose SODAXPRESS INTERNATIONAL from 'RETURN TO' drop down menu. Choose your location from 'NEAR' drop down menu. Click the next button.

STEP 3: Choose the nearest drop off point location from the list. Then click proceed to start booking your drop off.

STEP 4: Write your Name/Company/Café/Restaurant in the 'ORDER REFERENCE' column, and choose SAMPLE RETURN from the 'REASON' drop down menu. Fill in your details. Click BOOK NOW.

STEP 5: Save your booking information and print the airwaybill. Paste the airwaybill on the return parcel.

STEP 6: Show your booking information upon dropping off your parcel at the drop off point.

All done!

HOW TO PACK YOUR EMPTY CYLINDER.

1. Pack in a box.

Pack the empty cylinder in a cardboard box and securely seal the box. Past the airwaybill on the box, with the barcode clearly displayed on the parcel.

2. Pack in courier flyer bag.

Pack the empty cylinder in a large sized courier flyer bag, and paste or fold the airwaybill on the backside of the bag. Please ensure the barcode is clearly displayed.

IMPORTANT NOTE: POORLY PACKED ITEM WILL NOT BE ACCEPTED BY COURIER OR DROP OFF CENTER. KINDLY PACK YOUR PARCEL AS PER GUIDELINE.