How To Return Empty Cylinder (Drop Off)
Good news for customers outside of Klang Valley!
You can now directly purchase 1-to-1 exchange refilled cylinder from us, and return your empty cylinder with Postco!
Here's how you do it:-
HOW TO ORDER REFILLED CYLINDER (OUTSIDE OF KLANG VALLEY ONLY).
STEP 1: Send us your order detail (name, shipping/billing address, phone number & order item) to our Whatsapp at +6018 280 9600.
STEP 2: You will receive an invoice from our customer support representative to make a payment of your purchase. You will receive tracking information once payment is confirmed.
HOW TO RETURN YOUR EMPTY CYLINDER.
STEP 1: Go to: https://postco.co/en-MY/return
STEP 2: Choose SODAXPRESS INTERNATIONAL from 'RETURN TO' drop down menu. Choose your location from 'NEAR' drop down menu. Click the next button.
STEP 3: Choose the nearest drop off point location from the list. Then click proceed to start booking your drop off.
STEP 4: Write your Name/Company/Café/Restaurant in the 'ORDER REFERENCE' column, and choose SAMPLE RETURN from the 'REASON' drop down menu. Fill in your details. Click BOOK NOW.
STEP 5: Save your booking information and print the airwaybill. Paste the airwaybill on the return parcel.
STEP 6: Show your booking information upon dropping off your parcel at the drop off point.All done!
HOW TO PACK YOUR EMPTY CYLINDER.
1. Pack in a box.
2. Pack in courier flyer bag.
IMPORTANT NOTE: POORLY PACKED ITEM WILL NOT BE ACCEPTED BY COURIER OR DROP OFF CENTER. KINDLY PACK YOUR PARCEL AS PER GUIDELINE.