Next-Day Delivery Terms and Conditions
Terms and Conditions for Next-Day Delivery (Business Days Only)
1. Introduction
These Terms and Conditions govern the next-day delivery service ("Service") offered by Sodaxpress International Sdn Bhd ("Company"). By using the Service, you agree to these terms.
2. Eligibility
The next-day delivery service is available for orders placed on business days only (Monday to Friday, excluding public holidays). To qualify for next-day delivery, orders must be placed by 12PM on business days.
Please note that next-day delivery is only available on business days. Orders placed on Friday before cut-off period will be delivered on the next business days. Order placed on Friday after cut-off period, Saturday, Sunday, or public holidays will be processed on the following business day and delivered within one business day after that.
This delivery service is offered for selected regions only.
3. Delivery Schedule
- Business Days (Before Cut-Off Period): Orders placed by 12PM will be delivered on the next day. Please ensure that the empty cylinder is prepared for a 1-to-1 exchange once the next-day delivery has been arranged.
- Business Days (After Cut-Off Period): Orders received after the cut-off period of 12PM is considered as next day order. Order received after cut-off period will be processed on the following business day and delivered within one business day after that. (ie:- Order placed on Monday at 1PM is processed on Tuesday and deliver on the next business day).
- Non-Business Days: Orders made on Saturday, Sunday, or public holidays that include a next-day delivery option will be processed on the following business day and delivered within one business day after that.
4. Delivery Areas
This delivery service is exclusively available in the region below. Any areas not listed below will be canceled and refunded.
Coverage Area: KUALA LUMPUR, PETALING, GOMBAK.
5. Delivery Method
The nex-day delivery service will utilize Lalamove for transportation. Ensure to provide the correct telephone number to enable live tracking sharing.
6. Order Processing
- Orders are subject to stock availability. In the event an item is out of stock, you will be notified, and your order may be delayed or cancelled.
- If any issues arise with the order (e.g., incorrect information, wrong order, no empty cylinders), the delivery will be cancelled.
- In the event of a cancellation resulting from the wrong order placed or the absence of empty cylinders for exchange from the customer, the order will be refunded. However, please note that shipping costs will not be refunded.
7. Shipping Fee
A shipping fee may apply to orders eligible for next-day delivery. The fee will be displayed at checkout.
8. Limitations and Exlcusions
The Company is not responsible for delays caused by unforeseen circumstances, including but not limited to weather events, natural disasters, or carrier delays.
9. Changes to Terms
The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of the Service after changes indicates acceptance of the new terms.
10. Contact Information
For questions or concerns regarding these Terms and Conditions or the delivery service, please contact our customer support team at:
WhatsApp: +6018 280 9600
Email: admin@sodaxpress.com.my
Operation hours: Monday - Friday (except public holidays)
10AM - 5PM (Lunch break: 12.30PM - 2PM)
By using the next-day delivery service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.