Empty Cylinder Refund Policy
Empty cylinder can be refunded if you are moving out of the country, or have excessive empty cylinders, or simply no longer using the product.
How can I get a refund on my empty cylinders?
The return and refund of empty cylinders can only be processed at SodaXpress International Sdn Bhd HQ. Please return the empty cylinders to our HQ. Returned cylinder is subjected to condition inspection before refund is processed.
If you are located outside of Klang Valley, you can return your cylinders via postage.
To return, you can send it to the address below with a copy of the order confirmation email, or send your return confirmation to our business WhatsApp at +6018 280 9600.
Please send Returns to:
SodaXpress International Sdn Bhd
No. 14 (Block E), Jalan Teknologi,
Taman Sains Selangor 1, Kota Damansara,
47810, Petaling Jaya, Selangor
What is the amount of refund for each empty cylinder?
The refund amount may vary depending on the condition of the cylinder. The refund amount starts from RM10 per empty cylinder. Refund process may take up to 7-14 days.
I have a full cylinder, but I'm moving out of the country/no longer using the product. Can I get a refund for a full cylinder?
Yes you can. The process is the same as above.
I'm currently residing in East Malaysia, can I get a refund for empty cylinder?
Yes you can. The process is the same as above. Please note that we cannot refund the return shipping costs.