Empty Cylinder Refund Policy
Empty cylinder can be refunded if you are moving out of the country, or have excessive empty cylinders, or simply no longer using the product.
How can I get a refund on my empty cylinders?
The return and refund of empty cylinders can only be done through SodaXpress International Sdn Bhd HQ. Please return the empty cylinders to our HQ located in Kota Damansara. Returned cylinder is subject to condition inspection before a refund is processed.
If you are located outside of Klang Valley, you can return your cylinders via postage. For free postage service, you can easily drop off your cylinders using PostCo service, available conveniently at a Mart or Petrol Stations Peninsular-wide. Click here to find out how.
To return, just send it to the address below with a copy of the order confirmation email or send your return confirmation to our business WhatsApp at 018 280 9600.
Please send Returns to:
SodaXpress International Sdn Bhd
No.1, Nouvelle Industrial Park 2,
Lorong Teknologi 3/4A, Taman Sains Selangor,
47810, Petaling Jaya, Selangor
What is the amount of refund for each empty cylinder?
The refund amount may vary depending on the condition of the cylinder. The lowest refund amount starts from RM10 per empty cylinder. Please allow up to 7 days to be processed for refund from receipt at our facility.
I have a full cylinder, but I'm moving out of the country/no longer using the product. Can I get a refund for a full cylinder?
Yes you can. The process is the same as above.
I'm currently residing in East Malaysia, can I get a refund for empty cylinder?
Yes you can. The process is the same as above. Please note that we cannot refund the return shipping costs.