Orders Processing

Orders are processed and shipped Monday to Friday with the exception of public holidays. Our standard processing time is 1 - 3 business days. Orders “awaiting fulfillment” are being processed by our warehouse and will be shipped soon. Orders placed after 2pm will start to be processed the next business day.

Tracking numbers are confirmed as soon as an order ships. Please check your inbox for your tracking info. Orders that was changed to 'fulfilled' means that your order has been processed and ready to ship. 

Please provide a full and complete address. Short or incomplete address may cause delays.

1. Shipping Coverage

We currently deliver to West Malaysia only.

Refilled Cylinder delivery is available within Klang Valley only.

2. Shipping Fee

Delivery Fee is RM8 flat for orders below RM200.

3. Shipping Duration

Your orders will usually be processed within 2-3 business days upon order received.

Shipping Method  Transit Time
ABX Express 

 2-3 Business days (Klang Valley)

3-5 Business days (Outstaion)

 

 

4. Shipment Tracking

Copy your tracking number received via email, track your order status at - https://abxexpress.com.my/. Please allow within 24-48 hours for the system to display your tracking status.

5. Shipping Services

We are currently using ABX courier service.

6. Shipping Policy & Disclaimer

We are responsible for your new purchase until it reaches the 3rd party Courier Service hub. Once package leaves our hands, it is completely out of our control.

Please contact the courier's customer service to track your item.

7. Fulfilled Order

Item marked 'fulfilled' means your order has been packed and ready to ship by courier service provider. 'Fulfilled' order will receive tracking details information sent via email to track your parcel.

8. Exchange and Refund Policy

Message us by email within 3 DAYS of receiving your order with your order number and reason you would like to exchange your order.

Exchange can only be made if item inside is damaged - caused by manufacturing defects, and not caused by courier during transit.

General Questions & Web Store Order Inquiries

WhatsApp only: +60 18-228 9600

Email: admin@sodaxpress.com.my