1. Shipping Coverage
- We currently deliver to West Malaysia only.
- Refilled Cylinder delivery is available within Klang Valley only.
2. Shipping Fee
- Delivery Fee is RM8 flat for orders below RM200.
3. Shipping Duration
- Your orders will usually be processed within 2-3 business days (Klang Valley), 3-5 business days (outskirt of Klang Valley/outstation) after payment is confirmed.
- If order is placed on Saturday/Sunday or Public Holiday, order will be processed on the next business day.
- Please provide a full and complete address. Short or incomplete address may cause delays.
4. Shipment Tracking
- Copy your tracking number received via email, check your parcel status at Skynet (12 digits), or ABX (10 digits).
5. Shipping Services
- We are currently using Skynet and ABX courier services.
6. Shipping Policy & Disclaimer
- We are responsible for your new purchase until it reaches the 3rd party Courier Service hub. Once package leaves our hands, it is completely out of our control.
- Please contact the courier's customer service to track your item.
7. Fulfilled Order
- Item marked 'fulfilled' means your order has been packed and ready to ship by courier service provider. 'Fulfilled' order will receive tracking details information sent via email to track your parcel.
8. Exchange and Refund Policy
- Message us by email within 3 DAYS of receiving your order with your order number and reason you would like to exchange your order.
- Exchange can only be made if item inside is damaged - caused by manufacturing defects, and not caused by courier during transit.