Frequently Asked Questions

Sodaxpress is available at below online stores:

• www.sodaxpress.com
• www.lazada.com.my/sodaxpress
• www.shopee.com.my/sodaxpress
• www.tiktok.com/@sodaxpress

Yes, you can drop by to our main office at Kota Damansara during our operation hours, or WhatsApp us for a dealer near you.

We accept payments via credit card (online only), debit card (online only), e-wallet, and FPX.

Yes! You can self-collect your order from the following location:

📍 14 (Block E), Jalan Teknologi, Taman Sains Selangor, 47810 Petaling Jaya, Selangor.

After placing your order online, please send us a WhatsApp message before coming for pickup. Kindly check our operating hours to ensure a smooth collection.

If you choose to arrange a third-party delivery service (e.g., Lalamove or Grab), you will need to handle the arrangement and bear the delivery cost.

When your order is marked as 'fulfilled,' it means it has been packaged and is ready for shipping. You will receive an email with tracking information once your order has been shipped.

Established in 2014, Sodaxpress is a proudly Malaysian brand and the pioneer of sparkling water makers in Malaysia. We are committed to promoting a healthier lifestyle by offering a refreshing, natural alternative to sugary sodas.

A Sparkling Water Maker infuses your favorite liquids with CO₂, creating refreshing carbonation in just seconds.

You can make freshly-made sparkling water at home at any time with Sodaxpress!

• Healthier Choice – Enjoy fizzy drinks without added sugar or chemicals.
• Cost-Effective – Save money on bottled sparkling water.
• Eco-Friendly – Reduce plastic waste with reusable bottles.
• Convenient – Make fresh sparkling water anytime at home. No batteries or electricity required.
• Versatile – Carbonate water, juices, or other beverages.

Contrary to what you may hear or read about the ill effects of sparkling water, most of them are not backed up by facts.

• Sparkling water is just a water with carbon dioxide added, nothing more. So it hydrates just as well as ordinary water, but with a refreshing mouth feel.
• It doesn’t reduce bone density. People tend to confuse sparkling water with colas. Studies have found that non-cola carbonated soft drinks have no effect on bone density.
• It doesn’t erode teeth enamel. Again, the confusion is due to colas, which are far more acidic and high sugar content than dissolved carbon dioxide in plain sparkling water.
• Unless you have acid reflux, gastric ulcer or irritable bowel syndrome, for which sparkling water may a contra indicated, the gas may just cause a little bit of belching, but won’t cause and upset stomach. In fact, studies have found that it actually reduces indigestion and constipation.

Our machines have the benefit of more than 13 years of continuous production experience, coupled with full in-house R&D setup which has garnered more than 18 international patents or patents pending. All the essential components have been tested and certified to the various international standards such as SGS, KFDA and Carso-LSEHL. This is further backed up by our own product liability insurance.

• Carbon dioxide gas is non-inflammable and non-toxic in atmospheric concentrations, so other than following our simple handling instructions, no special precautions are required.
• All our gas cylinders are pressure tested at the factory and have a use-by date stamp. In addition, there is a safety release valve to prevent excessive pressure build up.
• Our machines are equipped with safety valves to prevent over-pressurization of the carbonating bottle, and a unique patented safety lock to prevent accidental pressure blow-out when releasing the bottle after carbonation. This is especially important with children operating the machine.
• The machine does not require electricity to operate, so there is no danger of electrical shock. In addition, it is likely to survive an accidental drop from the table top to the floor, another children friendly feature.
• Our carbonating bottle are certified BPA free, so they can be used safely.
• We use only halal certified food grade liquid carbon dioxide with our machines, supplied by the world’s largest industrial gas manufacturer who has been in Malaysia since 1960. This is why we strongly recommend that you use only cylinders sold or refilled by us to ensure your product safety.

Both of our current models offer similar functionality. They can carbonate your favorite liquids in seconds without the need for batteries or electricity, producing 50-55 liters of sparkling beverages.

Yes, the current cost to make 1 litre of sparkling water with SodaXpress is only around RM 0.88 compared to RM 3.20+/L for a local brand of sparking water and RM 10.90+/L of an imported brand from the store

Our machines are most competitively priced in the market. Compared to SGD 200 and RMB 980 for similar machines available overseas, you are getting a European designed machine at very affordable local prices.

In term of consumables, our gas refill cylinder is priced at RM44, compared to SGD 22 and RMB 98 overseas.

A single use gas cartridge machine is also available locally, but at their advertised price, it will cost RM 2.00 per litre of water. The choice is clear, not to mention wastage of the non-refillable cartridge.

We currently only ship within West Malaysia as our product, the CO₂ gas cylinder, is classified as dangerous goods due to its compressed gas content. At this time, there are no available transportation options for shipping outside of West Malaysia.

Orders received before 12 PM on business days will be processed and shipped on the same day. Orders placed after 12 PM will be shipped on the next business day.

Our operating hours are Monday to Friday, excluding public holidays.

Orders are typically delivered within up to three (3) business days.

We offer free shipping for orders over RM200. For orders below RM200, a flat shipping fee of RM8 applies.

Once your order is prepared for shipment, you will receive an email with tracking information. If the tracking number does not update immediately, please allow 24 to 48 hours for the shipment status to be registered.

If you haven't received your tracking details, kindly check your spam or junk folder.

You can track your parcel through the courier service provider’s website.

KEX Express: https://my.kex-express.com/

Poslaju: https://www.pos.com.my/

Refill cylinder orders are handled by a third-party runner, who schedules deliveries based on their route. The runner will contact you in advance to arrange the delivery.

To ensure a smooth process, please provide accurate contact information when placing your order and have your empty cylinders ready for collection.

Pre-ordered items typically ship within 14 to 30 days. Once your order is ready to ship, you will receive tracking information via email.

For updates on your pre-order status, please contact our customer support.

No, simply use plain cold drinking water, coffee, tea, juice, or any of your preferred beverage* to create a refreshing sparkling drink. For the best results, we recommend using water chilled to 0–5°C.

*To maintain a clean infuser, it is recommended to carbonate cold plain water first and add syrups or other ingredients afterward.

Yes, you can re-carbonate your drink if it lost its sparkling effects.

The carbonation typically lasts only a few hours if exposed to air. However, when stored in our carbonation bottle and refrigerated, the carbonation can last up to 3 days.

We recommend pressing for 2-3 seconds. If you prefer more fizz, you can press longer. However, due to the laws of physics, there is a limit to the amount of carbonation that can be infused into your drink.

You will hear a loud “spppssshhhhhh” to indicate that your water has been carbonated to saturation

No, the SodaXpress sparkling water machine is completely electricity-free! There’s no need to replace batteries or worry about finding a power outlet.

This could happen if you press carbonation button exceeding the recommended duration. However if you are experiencing this when using only plain water, please check that the water level is not above the level marked on the SodaXpress carbonating bottle.

The carbonating cylinder contains CO₂ gas, which adds carbonation to your drink, creating a fizzy effect. We use only food-grade, halal-certified CO₂ gas with a purity of 99.99%.

A cylinder can carbonate up to 50 to 55 liters* of sparkling water.

*This estimate is based on moderate consumption.

During carbonation, the cylinder will release gas gradually until it is no longer dispense.

Your empty cylinder is refillable (based on 1-to-1 exchange) at Tealive outlets or online shop (delivery within Klang Valley only) for RM44 per refill. We also offer direct purhase through our customer service for 1-to-1 exchange refilled cylinder outside of Klang Valley. Find out more here.

We do not accept cylinders from other brands due to differences in manufacturing and safety considerations.

The Sodaxpress cylinder is specifically designed to fit our models. Compatibility with other brands may be an issue, as we do not test our cylinders with sparkling water makers from other brands due to the variety available in the market. We recommend testing before purchasing. Testing is available exclusively through walk-ins at our Kota Damansara HQ.

If you're unable to visit our location for testing, you may purchase a new cylinder and test it yourself. However, please note that if the cylinder does not fit, we are unable to offer a refund or exchange, as compatibility with other brands is not guaranteed.

No, the CO₂ gas does not have an expiration date. If not in use, please store the cylinder in a cool, dry place, away from direct heat or hot surfaces.

Regulations would not allow compressed gas tanks to be brought onto planes. It is strictly prohibited to carry compressed gas cylinders as carry-on items as wells as checked-in baggage.

Sodaxpress carbonating cylinder is equipped with a safety valve which will safely release the gas in the unlikely event the pressure in the cylinder rises. However as it is still a cylinder containing compressed gas, for safety it should not be used for any other purpose other than operating Sodaxpress sparkling water machines.

No, you should not. We cannot guarantee the safety of drinking the sparkling water utilizing other sources of gasses. Other retail outlets may not have the necessary quality check and may introduce contaminates into you SodaXpress carbonating cylinder. We use food grade and halal-certified CO2 only.

No. Sodaxpress carbonating bottles are specially made to withstand high pressure as well as to lock in safety with Sodaxpress sparkling water machine. We cannot guarantee the safety of using other bottles other than our Sodaxpress carbonating bottles.

The recommended water level ensures safe carbonation by preventing overflow when you press the carbonation button, as this generates high pressure.

Yes you can. You can fill up your drink at any capacity you prefer, but it will take a few seconds longer as it will require more CO2 to completely fizz up your drink. It is advisable to opt for the Sodaxpress 500ML carbonating bottle if you desire a smaller quantity.

You can rinse the bottle with normal water. Use a soft brush or sponge to wash the inside of the bottle if required. You can use normal dish washing liquid if required. To ensure the cleanliness of the bottle, once after washing it, you can fill it up with drinking water and leave it in your fridge for use the next time you would like to make sparkling water. DO NOT use hot water to wash the bottle.

If there are dents, cracks or if the bottle is deformed, you should not use it any more as its integrity to sustain high pressure may be compromised. You can get a new Sodaxpress carbonating bottle at:

• www.sodaxpress.com
• www.lazada.com.my/sodaxpress
• www.shopee.com.my/sodaxpress
• www.tiktok.com/@sodaxpress

The Sodaxpress 1L carbonating bottle (in pair) and Sodaxpress 500ML carbonating bottle are compatible with the following models: Sphera, Sphera-T, Qubus and Pinnacle.

The Sodaxpress Swift 1L carbonating bottle is exclusively compatible with the Swift model.

You can order a new set at our online shop, lazada.com.my/sodaxpress or shopee.com.my/sodaxpress. Please contact us to get your bottle cap replaced.

Sodaxpress carbonating bottle is made to withstand recurring pressure during carbonation, only for a safe period of time. The carbonating bottle should be replaced if it is scratched, deformed or discoloured. Never place the bottle in a dishwasher. Never use metal brushed, abrasives, or chemical cleaners to clean the bottle.

To activate your 1-year warranty coverage, please complete your warranty registration. Click here for warranty Terms & Conditons.

The carbonating cylinder may be overfilled during the refilling process. You can try to fit the cylinder into your sparkling water machine and push the carbonation button a few times until the pressure is realeased. If it does not work, please contact us for free exchange*.

*Please provide cylinder purchase proof to exchange. Purchase date must not exceed more than 7 days, and the cylinder must be full.

It’s possible that you carbonated for longer than the recommended duration or that your sparkling water machine has a leak, which could cause the cylinder to deplete faster. You can also weigh the cylinder before use to ensure it’s full. For further assistance, please contact customer support.

The adapter can be easily fixed by pulling it outward. Click here for visual reference.

Yes, the infuser is available for purchase. Please contact our customer support team for further assistance.