Returns & Refunds

RETURNS

At sodaxpress, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes, customers may change their mind about a purchase. In such cases, we have a return policy in place to ensure a smooth and hassle-free experience for our valued customers.

Conditions for Returns:

  • Returned items must be in the same condition that you received it, unused, unopened, and its original packaging and seal.
  • The item must be in good condition, free from any damage or signs of wear.
  • Present receipt or proof of purchase.

Process for Returns:

  1. Contact our customerĀ support team within 7 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Our team will review your request and provide further instructions.
  4. Once your return request is approved, you will receive a return authorization from our team.
  5. Package the item securely.
  6. Ship the item back to us using a reliable shipping method.

Inspection and Approval:

Upon receiving the returned item, our team will carefully inspect it to ensure it meets the conditions for returns. We reserve the right to reject any item that is in bad condition or does not meet our return policy criteria. In such cases, the item will be returned to the customer.

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REFUNDS

Refund Process:

If your returned item is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider's processing time.

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CUSTOMER SATISFACTION

At sodaxpress, customer satisfaction is our top priority. We strive to provide accurate product descriptions and images to help our customers make informed purchasing decisions. If you have any questions or concerns about a product, please reach out to our customer service team before making a purchase, orĀ visit the FAQ page for more information about the product. We are here to assist you and ensure your satisfaction.

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CONTACT US

If you have any further questions or need assistance with a return, please contact our customerĀ supportĀ team.Ā We are available to help you and address any concerns you may have.

Operation hours: Monday - Friday [excluding public holidays]

10AM - 5PM