Returns & Refunds

At Sodaxpress, we are committed to delivering quality products and excellent service. If you change your mind about a purchase, our return policy ensures a smooth process. Customers must adhere to our terms and conditions to be eligible for returns and refunds.

 

RETURNS

Conditions for Returns:

  1. Returned items must be unused, unopened, and in their original packaging with the seal intact, in the same condition as received.
  2. The item must be free from damage or signs of wear, and a receipt or proof of purchase is required.

Process for Returns:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Our team will review your request and provide further instructions.
  4. Once approved, you will receive a return authorization.
  5. Securely package the item.
  6. Ship the item back using a reliable shipping method. Return shipping costs must be covered by the customer.

Inspection & Approval:

Once we receive the returned item, our team will inspect it to ensure it meets our return policy conditions. We reserve the right to reject returns if the item is damaged or does not meet the required criteria. If rejected, the item will be sent back to the customer.

 

REFUNDS

Refund Process:

If your returned item is approved, we will initiate the refund to the original payment method. Please note that it is estimated to take up to 14 days for the refund to appear in your account, depending on your bank or credit card provider's processing time.

 

CUSTOMER SATISFACTION

At Sodaxpress, customer satisfaction is our top priority. We aim to provide accurate product descriptions and images to help you make informed purchasing decisions. If you have any questions or concerns, please contact our customer service team before making a purchase or visit our FAQ page for more information. We are here to assist you and ensure your satisfaction.