1. Shipping Coverage
- We currently deliver to West Malaysia only.
- Refilled Cylinder delivery is available within Klang Valley only.
2. Shipping Fee
- Delivery Fee is RM8 flat for orders below RM200.
3. Shipping Duration
- Your orders will usually be processed within 2-3 business days (Klang Valley), 3-5 business days (outskirt of Klang Valley/outstation) after payment is confirmed.
- If order is placed on Saturday/Sunday or Public Holiday, order will be processed on next business day.
- Please provide a full and complete address. Short or incomplete address may cause delays.
4. Shipment Tracking
- Copy your tracking number received via email, check your parcel status at Skynet (12 digits), or ABX (10 digits).
5. Shipping Services
- We are currently using Skynet and ABX courier services.
6. Shipping Policy & Disclaimer
- We are responsible for your new purchase until it reaches the 3rd party Courier Service hub. Once package leaves our hands, it is completely out of our control.
- Please contact the courier's customer service to track your item.
7. Exchange and Refund Policy
- We DO NOT accept refunds after order has been made.
- Message us by email within 7 DAYS of receiving you order with your order number and reason you would like to exchange your order.
- Exchange can only be made if item inside is damaged - caused by manufacturing defects, and not caused by courier during transit.