sodaxpress

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Frequently Asked Questions

If you have any questions that aren't listed here, please contact us at help@sodaxpress.com.my. 

General SodaXpress Questions

1. What are the benefits of having SodaXpress?

2. Is it really more cost-efficient for me to make sparkling water at home?

3. Is sparkling water safe to drink?

4. How safe is SodaXpress?

5. Is SodaXpress part of Tealive Malaysia?

6. I have bought a machine of a different brand previously from other countries - can I buy a SodaXpress Carbonation Cylinder and use it on my machine?

7. What is the difference between SPHERA Starter Kit and SPHERA-T Starter?

Operating the SodaXpress Machine

1. Do I need special water to make Sparkling water?

2. Can I carbonate other type of drinks other than plain water?

3. Can I re-carbonate sparkling water that has lost its sparkling effect?

4. How would I know if my water is carbonated properly?

5. How long should I press for my water to be carbonated?

6. Does SodaXpress Sparkling Water Machine use electricity?

7. Why can't I carbonate my favourite drinks in the carbonation bottle directly?

8. Why did my SodaXpress Carbonating Bottle overflow while carbonating it?

Carbonating Cylinder

1. Where can I refill the SodaXpress Carbonating Cylinder?

2. Can I refill SodaXpress Carbonating Cylinder in other retail shops such as a paint-ball shop?

3. How often will I have to refill my SodaXpress Carbonation Cylinder?

4. How should SodaXpress Carbonating Cylinder be stored?

5. Will SodaXpress Carbonating Cylinder explode?

6. Can I take my SodaXpress Carbonating Cylinder on a plane?

Carbonating Bottle

1. Can I use normal water bottles in place of SodaXpress Carbonating Bottles?

2. How should I clean SodaXpress Carbonating Bottle?

3. My SodaXpress Carbonating Bottle is damaged, can I still use it?

4. I've lost my SodaXpress Carbonating Bottle / bottle cap, where can I get a new one?

5. I can’t remove SodaXpress Carbonating Bottle from the machine after carbonation?

6. Why does SodaXpress Carbonating Bottle have an expiry date?

Customer Service

1. How soon will my SodaXpress products arrive after ordering?

2. Can I buy SodaXpress products at a store instead of online?

3. Where can I purchase SodaXpress products?

 

 

General SodaXpress Questions

1. What are the benefits of having SodaXpress?

We want everyone to enjoy mouth-tingling, freshly-made sparkling water at home any time using a SodaXpress Sparkling Water Machine!

2. Is it really more cost-efficient for me to make sparkling water at home?

Yes, the current cost to make 1 litre of sparkling water is only around RM 0.65 compared to RM 3.20+/L for a local brand of sparkling water and RM 10.90+/L of an imported brand from the store.

Our machines are most competitively priced in the market. Compared to SGD 200 and RMB 980 for similar machines available overseas, you are getting a European designed machine at very affordable local prices.

In terms of consumables, our gas refill cylinder is priced at RM 40.30, compared to SGD 22 and RMB 98 overseas.

A single use gas cartridge machine is also available locally, but at their advertised price, it will cost RM 2 per litre of water. The choice is clear, not to mention wastage of the non-refillable cartridge.

 

3. Is sparkling water safe to drink?

Contrary to what you may hear or read about the ill effects of sparkling water, most of them are not backed up by facts.

 

4. How safe is SodaXpress?

Our machines have the benefit of more than 13 years of continuous production experience, coupled with full in-house R&D setup which has garnered more than 18 international patents or patents pending. All the essential components have been tested and certified to the various international standards such as SGS, KFDA and Carso-LSEHL. This is further backed up by our own product liability insurance.

 

5. Is SodaXpress part of Tealive Malaysia?

No. Tealive Malaysia is powered by SodaXpress.

 

6. I have bought a machine of a different brand previously from other countries - can I buy a SodaXpress Carbonating Cylinder and use it on my machine?

Yes, our SodaXpress Carbonating Cylinder is compatible with most major brands of soda machines. If you are not sure, you can always call us or drop us an email at help@sodaxpress.com.my.

 

7. What is the difference between SPHERA Starter Kit and SPHERA-T Starter Kit?

The SPHERA Starter Kit is SodaXpress first edition of sparkling water machine. Whereas SPHERA-T Starter Kit is SodaXpress latest model of sparkling water machine. It is equipped with a new patented system called turbolator. Turbolator allows more water contact due to its spread to a large surface, thus increasing the intensity of sparkling water.

 

Operating the SodaXpress Machine

1. Do I need special water to make sparkling water?

No, you just need plain cold drinking water to make sparkling water. Using cold drinking water around 0 to 5 degrees Celsius would produce the best results.

 

2. Can I carbonate other type of drinks other than plain water?

No you should not. Using any other drinks aside from plain water may cause overflowing while carbonating the drink. Not only would it cause a mess, it could clog up the nozzle and valves of the SodaXpress Sparkling Water Machine.

 

3. Can I re-carbonate sparkling water that has lost its sparkling effect?

Yes you can re-carbonate your plain water if it lost its sparkling effects.

 

4. How would I know if my water is carbonated properly?

You will hear a loud 'spppssshhhhhh' to indicate that your water has been carbonated to saturation.

 

5. How long should I press for my water to be carbonated?

We recommend 3 - 4 seconds. You can press longer if you wish to have more fizz in your drink. However due to the laws of physics, there is only so much fizz that you can add into your water.

 

6. Does SodaXpress Sparkling Water Machine use electricity?

The great news is that SodaXpress Sparkling Water Machine is electricity-free! No need to replace batteries or having the hassle to find a power point.

 

7. Why can't I carbonate my favourite drinks in the carbonation bottle directly?

We strongly recommend that you carbonate only plain water for a number of reasons:

 

8. Why did my SodaXpress Carbonating Bottle overflow while carbonating it?

This could happen if you are carbonating drinks other than plain water. However if you are experiencing this when using only plain water, please check that the water level is not above the level marked on the SodaXpress Carbonating Bottle.

 

Carbonating Cylinder

1. Where can I refill the SodaXpress Carbonating Cylinder?

It is as easy as going to any Tealive outlet to have a 1 to 1 exchange.

 

2. Can I refill SodaXpress Carbonating Cylinder in other retail shops such as a paint-ball shop?

No, you should not. We cannot guarantee the safety of drinking the sparkling water utilizing other sources of gasses. Other retail outlets may not have the necessary quality check and may introduce contaminants into your SodaXpress Carbonating Cylinder. We only use food grade and halal-certified CO2.

 

3. How often will I have to refill my SodaXpress Carbonation Cylinder?

One SodaXpress Carbonating Cylinder can make up to 60 litres of sparkling water. Hence on an average consumption of 1 litre per day, you can use the cylinder for up to 60 days.

 

4. How should SodaXpress Carbonating Cylinder be stored?

SodaXpress Carbonating Cylinder contains pressurised liquid carbon dioxide (CO2) which has a tendency to vaporise and expand when it is exposed to a source of heat for prolonged period of time. Therefore, the cylinder must not be exposed to sources of heat (such as travel in the trunk of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the cylinder in a cool and dry environment. Every cylinder is fitted with a safety valve which will safely release the gas in the unlikely event the pressure in the cylinder rises to excessive level.

 

5. Will SodaXpress Carbonating Cylinder explode?

SodaXpress Carbonating Cylinder is equipped with a safety valve which will safely release the gas in the unlikely event the pressure in the cylinder rises. However as it is still a cylinder containing compressed gas, for safety it should not be used for any other purpose other than operating SodaXpress Sparkling Water Machines.

 

6. Can I take my SodaXpress Carbonating Cylinder on a plane?

Regulations would not allow compressed gas tanks to be brought onto planes. It is strictly prohibited to carry compressed gas cylinders as carry-on items as well as checked-in baggage.

 

Carbonating Bottle

1. Can I use normal water bottles in place of SodaXpress Carbonating Bottles?

No. SodaXpress Carbonating Bottles are specially made to withstand high pressure as well as to lock in safely with SodaXpress Sparkling Water Machine. We cannot guarantee the safety of using other bottles other than our SodaXpress Carbonating Bottles.

 

2. How should I clean SodaXpress Carbonating Bottle?

You can rinse the bottle with normal water. Use a soft brush to wash the inside of the bottle if required. You can use normal dish washing liquid if required. To ensure the cleanliness of the bottle, once after washing it, you can fill it up with drinking water and leave it in your fridge for use the next time you would like to make sparkling water.

 

3. My SodaXpress Carbonating Bottle is damaged, can I still use it?

If there are dents, cracks or if the bottle is deformed, you should not use it any more as its integrity to sustain high pressure may be compromised. You can get a new SodaXpress Carbonating Bottle at Tealive outlets or order it online.

 

4. I've lost my SodaXpress Carbonating Bottle / bottle cap, where can I get a new one?

You can order online or purchase from Tealive outlets.

 

5. I can’t remove SodaXpress Carbonating Bottle from the machine after carbonation?

This could be due to excess CO2 has not been released entirely. Press the pressure-release button again until all gas has been released.

 

6. Why does SodaXpress Carbonating Bottle have an expiry date?

SodaXpress Carbonating Bottle is made to withstand recurring pressure during carbonation, only for a safe period of time. SodaXpress Carbonating Bottles should be replaced if it is scratched, deformed or discoloured. Never place the bottle in a dishwasher. Never use metal brushes, abrasives, or chemical cleaners to clean the bottle.

 

Customer Service

1. How soon will my SodaXpress products arrive after ordering?

Your SodaXpress products should arrive within 14 working days after ordering it online. You can check with our customer service if it has not arrived after 14 working days.

 

2. Can I buy SodaXpress products at a store instead of online?

Yes. You can purchase SodaXpress products at Tealive outlets.

 

3. Where can I purchase SodaXpress products?

SodaXpress is available at below outlets:

Or purchase through online shop at: