Sodaxpress Warranty Terms & Conditions

Terms & conditions

The warranty terms is essential for customers to make informed decisions and ensure a satisfactory experience with their Sodaxpress products. Sodaxpress takes pride in the quality and durability of their products. We offer a warranty to protect customers against any manufacturing defects that may occur during the specified warranty period. It is important to note that the warranty is subject to certain terms and conditions, which will explain in detail below.

If you have yet to register your warranty, please register here.

 

1. Warranty Coverage

The Sodaxpress warranty applies exclusively to the sparkling water machine and covers manufacturing defects that affect its functionality or performance. This includes defects in materials, workmanship, or issues arising from the manufacturing process. Accessories such as bottles, caps, and other components are not covered under this warranty. If a qualifying defect occurs within the warranty period, the machine may be eligible for repair or replacement.

 

2. Warranty Period

The Sodaxpress starter kit, which includes the sparkling water machine, comes with a 12-month warranty from the date of purchase. This warranty applies only to the machine and covers eligible manufacturing defects. Please note that only one (1) replacement is allowed per unit within the warranty period.

Warranty terms for other Sodaxpress products may vary. For specific coverage details, we recommend contacting our customer support team. At Sodaxpress, we are committed to ensuring customer satisfaction with fair and transparent warranty terms.

 

3. Warranty Claim Processes

If you believe your Sodaxpress sparkling water machine has a manufacturing defect covered under warranty, please follow our warranty claim process. Start by contacting our customer support team and providing the necessary details, including your order number and a clear description of the issue or a video demonstrating the machine in use.

Our team will review your claim and determine the appropriate resolution, which may include repair, replacement, or further instructions for returning the product. Please note that Sodaxpress reserves the right to inspect the product before approving any warranty claims.

 

4. Exclusions and Limitation 

While Sodaxpress is committed to providing comprehensive warranty coverage, certain exclusions and limitations apply. The warranty does not cover damages resulting from misuse, accidents, or normal wear and tear. Additionally, any modifications or unauthorized repairs may void the warranty, and a single warranty card cannot be used to submit multiple claims.

Customers are encouraged to carefully review the warranty terms and conditions to ensure compliance and eligibility for claims.

Sodaxpress reserves the right to modify the terms and conditions of the warranty at any time without prior notice. Customers are encouraged to review the latest warranty policy to ensure compliance and eligibility for claims.

 

5. Contacting Customer Support

If you have any questions or need assistance with a warranty claim, our customer support team is here to help. We are committed to providing prompt and reliable support to ensure your satisfaction.

To make the most of your Sodaxpress product, we encourage you to review the warranty terms and follow the proper claim procedures. If you experience any issues covered under the warranty, rest assured that Sodaxpress will work to resolve them efficiently and to your satisfaction.

 

Contact Us

WhatsApp: +60 18 280 9600

Email: admin@sodaxpress.com.my

 

Customer service operation hours:

Monday – Friday (except public holidays)

10AM – 5PM (lunch break: 12.30PM – 2PM)