Sodaxpress Warranty Terms & Conditions

Terms & conditions

The warranty terms is essential for customers to make informed decisions and ensure a satisfactory experience with their Sodaxpress products. Sodaxpress takes pride in the quality and durability of their products. We offer a warranty to protect customers against any manufacturing defects that may occur during the specified warranty period. It is important to note that the warranty is subject to certain terms and conditions, which will explain in detail below.

If you have yet to register your warranty, please register here.

 

1. Warranty Coverage

The Sodaxpress warranty covers manufacturing defects that may impact the functionality or performance of the product. This includes defects in materials, workmanship, or any issues resulting from the manufacturing process. If your Sodaxpress product experiences such defects within the warranty period, you may be eligible for a replacement.

 

2. Warranty Period

The Sodaxpress starter kit comes with a 12-month warranty from the date of purchase. Warranty periods for other Sodaxpress products may vary, therefore, we recommend contacting customer support to confirm the exact coverage for your specific product. At Sodaxpress, we are committed to offering generous warranty terms to ensure customer satisfaction.

 

3. Warranty Claim Processes

If you believe your Sodaxpress product has a manufacturing defect covered under warranty, please follow our warranty claim process. Start by contacting our customer support team and providing the necessary details, including your order number and a clear description of the issue or a video demonstrating the machine in use.

Our team will review your claim and determine the appropriate resolution, which may include repair, replacement, or further instructions for returning the product. Please note that Sodaxpress reserves the right to inspect the product before approving any warranty claims.

 

4. Exclusions and Limitation 

While Sodaxpress is committed to providing comprehensive warranty coverage, certain exclusions and limitations apply. The warranty does not cover damages resulting from misuse, accidents, or normal wear and tear. Additionally, any modifications or unauthorized repairs may void the warranty, and a single warranty card cannot be used to submit multiple claims.

Customers are encouraged to carefully review the warranty terms and conditions to ensure compliance and eligibility for claims.

Sodaxpress reserves the right to modify the terms and conditions of the warranty at any time without prior notice. Customers are encouraged to review the latest warranty policy to ensure compliance and eligibility for claims.

 

5. Contacting Customer Support

If you have any questions or need assistance with a warranty claim, our customer support team is here to help. We are committed to providing prompt and reliable support to ensure your satisfaction.

To make the most of your Sodaxpress product, we encourage you to review the warranty terms and follow the proper claim procedures. If you experience any issues covered under the warranty, rest assured that Sodaxpress will work to resolve them efficiently and to your satisfaction.

 

Contact Us

WhatsApp: +60 18 280 9600

Email: admin@sodaxpress.com.my

 

Customer service operation hours:

Monday – Friday (except public holidays)

10AM – 5PM (lunch break: 12.30PM – 2PM)